Frequently Asked Questions
Shipping and Returns
Where do you ship?
Where do you ship?
We ship to the USA and Canada.
Why is my order split into different shipments?
Why is my order split into different shipments?
Orders ship from our primary fulfillment center in Riverside, Missouri. However, certain items — especially from our Collective brand partners like SodaPup and Jope — may ship separately from other warehouse locations.
If your order includes items from multiple shipping locations, additional shipping fees may apply, and these will be reflected at checkout.
How much is shipping?
How much is shipping?
USA shipping costs are calculated at checkout based on the total weight of your order:
- Orders $100 and up – Free Standard Shipping
- Orders 0–5 lb – $8.95
- Orders 5–10 lb – $15.19
- Orders 11–20 lb – $20.69
We currently offer flat-rate shipping for smaller orders to Canada:
- Flat Rate Orders 0–4 lb – $24.55
We are working on improving the shipping experience for our friends in Canada! This is a work in progress because we are a small company, but we are actively negotiating to make this less expensive and faster for you.
What is your return policy?
What is your return policy?
Generally speaking, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and unopened. You’ll also need your order number and the email or phone number on your account.
To start a return, you can contact us at info@mypetgrocer.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Our goal is to make things right with you, so please contact us with any return questions at info@mypetgrocer.com.
What if my pet doesn't like what I ordered?
What if my pet doesn't like what I ordered?
We understand! Please reach out to us at info@mypetgrocer.com and we will talk to you about your options.
Subscriptions
How do I pause my subscription?
How do I pause my subscription?
To pause your subscription, log into your account. Go to “Manage Account,” and you will see “Manage Subscriptions.” From there, you can pause or cancel your subscription.
How do I change my delivery address?
How do I change my delivery address?
Log into your account and go to “Manage Account.” You’ll see “Delivery Addresses.” From there you can edit your address. If your package has already shipped, please email us at info@mypetgrocer.com and we’ll work on a solution with you.
Dog Child
Meal Mixes and Nutrient Mixes
What is the difference between the Dog Child Meal Mixes and Essential Nutrient Mix?
What is the difference between the Dog Child Meal Mixes and Essential Nutrient Mix?
The Meal Mixes are our easiest home cooking solution. You only need to add the protein, water, and oil. They have all the fruits & vegetables pre-mixed in to create a complete and balanced meal. The Essential Nutrient Mix is our foundational nutrient mix. It allows you to cook for your dog from scratch using a variety of recipes. The Essential Nutrient recipes require more ingredients but give you complete control over your dog's meals. When our recipes are followed, the Essential Nutrient Mix also creates a complete and balanced meal.
Are Dog Child products complete and balanced?
Are Dog Child products complete and balanced?
Yes! If the cooking instructions and ingredients are followed correctly, our Meal Mixes and Essential Nutrient Mix are formulated to make complete and balanced meals. Otherwise, they are for supplemental feeding only.
Can I add any protein to the Dog Childs meal mixes?
Can I add any protein to the Dog Childs meal mixes?
To ensure your meal is complete and balanced, you can choose between ground chicken (10% fat content), ground turkey (10% fat content), ground beef (10% fat content), ground lamb (20% fat content), and ground pork (14% fat content). You can use our cod and egg recipe with our Organic Oats and Berries. If you use other proteins, the meals will be for supplementary feeding only.
Can I add any oils?
Can I add any oils?
To ensure your meal is complete and balanced, you add Omega Oil when cooking with ground chicken and turkey, and Olive Oil when cooking with ground lamb and beef & cod/fish.
How do I serve Dog Child Meal Mixes?
How do I serve Dog Child Meal Mixes?
After adding in your protein, water, and oil, let the meal cool before serving. If you pre-made your meal mix and stored it in the fridge or freezer, let it thaw and come to room temperature before serving. When ready, simply scoop the appropriate portion based on the serving guidelines on the package and serve.
Can I use it with my own homemade recipes?
Can I use it with my own homemade recipes?
For DIY Homemade Recipes Mix use 4% of Nutrient Mix in Recipe by Weight
• Add 1 tbsp (8g or 0.28 oz) of Essential Nutrient Mix
• To 1 cup (200g or 7 oz) of non-balanced homemade meals that includes proteins, veggies & fruits + optional grains
Since ingredients' nutritional profiles will vary with each recipe created at home the nutritional values will vary but on average use 4% of nutrient in meals.
How do I store the Dog Child mixes?
How do I store the Dog Child mixes?
Store your Meal Mix indoors, in a cool, dark place. Use a resealable container or tightly seal the original packaging after opening. Prolonged exposure to higher temperatures increases oxidation and reduces shelf life, as does exposure to direct sunlight. Refrigeration of the dry powder is not needed.
How much food does the Nutrient Mix make?
How much food does the Nutrient Mix make?
The small bag makes -6.25 kg or 14 lbs of homemade food. The large bag makes 25 kg or 56 lbs of homemade food.
How do I store my cooked meals?
How do I store my cooked meals?
You can store your cooked meals in the fridge for 3-4 days or the freezer for 90 days.
Can I feel the Dog Child Meal Mixes to my puppy?
Can I feel the Dog Child Meal Mixes to my puppy?
Our Meal Mixes are formulated for adult dogs. We do not recommend feeding our Meal Mixes as the sole source of food to a puppy.
What additional ingredients can I add?
What additional ingredients can I add?
We recommend adding fruits and vegetables by upcycling from your home. These can include broccoli stems, carrot peels, bruised apples, etc. Always limit these to 10% of the meal and double-check that each ingredient is safe for dog consumption.
My dog has a health condition - is it safe for them to eat?
My dog has a health condition - is it safe for them to eat?
Dog Child does not provide veterinary medical diagnosis and treatment for the prevention, correction, or alleviation of disease. Dogs with specific health conditions that require personalized recipes should consult a vet before switching meal plans.
Can Dog Child be fed to my dog with allergies?
Can Dog Child be fed to my dog with allergies?
It is entirely dependent on what your dog is allergic to. If you are unsure, talk to your vet or consult a nutritionist to find the right blend and protein for your dog.
Is your food for small and large breeds?
Is your food for small and large breeds?
Yes, Dog Child Meal Mixes are formulated for small, medium, and large breeds.
How many Meal Mixes should I order per month?
How many Meal Mixes should I order per month?
When feeding your Dog Child twice a day, we recommend the following:
Under 20 lbs - 1 Bag
20-35 lbs - 2 Bags
35-70 lbs - 3 Bags
70- 90 lbs - 4-5 Bags
Do I need to cook the food?
Do I need to cook the food?
Yes. In order to have a complete and balanced meal you must add cooked ground meat, oil, and water to your Meal Mix. But if you feed raw you can add it as supplemental feeding.
Can I mix with my dog's current food?
Can I mix with my dog's current food?
Yes. Our cooked meals can complement your dog's current food as a topper. Any amount of fresh food can make a positive difference in your dog’s health.
Should I always feed the same protein?
Should I always feed the same protein?
We encourage you to mix up your proteins! Rotating proteins adds variety to your dog's diet and will keep them from getting bored and ultimately make them less picky. That said, if your dog prefers one protein over the others, you are welcome to stick with one!
Can I add the Essential Nutrients to my Meal Mix?
Can I add the Essential Nutrients to my Meal Mix?
No. Do not add the Essential Nutrients to the Dog Child Meal Mixes. Our Meal Mixes already have the optimal amount of Essential Nutrients Mix in them. Adding more would unbalance the nutrients and could affect your dog's health.
Are your products AAFCO?
Are your products AAFCO?
Yes, when properly prepared they’ve been formulated to meet or exceed the Adult Maintenance Standards.
What are the different flavours?
What are the different flavours?
Our Meal Mixes come in two flavours: Organic Oat & Berries and Mixed Veggie.
Nutritional Information
How does Dog Child formulate their mixes?
How does Dog Child formulate their mixes?
Dog Child’s Meal Mixes are formulated by a team of animal nutritionists and vets. These experts ensure that our recipes are formulated to meet the nutrition pets need to optimize their health and longevity. All ingredients are added with a meaningful purpose.
Dog Child Nutritional Guide
Dog Child Nutritional Guide
You can access the full nutritional breakdown and details here: Nutritional Guide