Frequently Asked Questions

We ship to the USA and Canada.

Orders ship from our primary fulfillment center in Riverside, Missouri. However, certain items — especially from our Collective brand partners like SodaPup and Jope — may ship separately from other warehouse locations.

If your order includes items from multiple shipping locations, additional shipping fees may apply, and these will be reflected at checkout.

USA shipping costs are calculated at checkout based on your order total:

• Orders $75 USD and up – Free Standard Shipping
• Orders under $75 - $5

Canada shipping costs are calculated at checkout based on your order total:

• Orders $75 CAD and up – Free Standard Shipping
• Orders under $75 - $5

Generally speaking, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and unopened. You’ll also need your order number and the email or phone number on your account.

To start a return, you can contact us at info@mypetgrocer.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Our goal is to make things right with you, so please contact us with any return questions at info@mypetgrocer.com.

We understand! Please reach out to us at info@mypetgrocer.com and we will talk to you about your options.

To pause your subscription, log into your account. Go to “Manage Account,” and you will see “Manage Subscriptions.” From there, you can pause or cancel your subscription.

Log into your account and go to “Manage Account.” You’ll see “Delivery Addresses.” From there you can edit your address. If your package has already shipped, please email us at info@mypetgrocer.com and we’ll work on a solution with you.

The Meal Mixes are our easiest home cooking solution. You only need to add the protein, water, and oil. They have all the fruits & vegetables pre-mixed in to create a complete and balanced meal. The Essential Nutrient Mix is our foundational nutrient mix. It allows you to cook for your dog from scratch using a variety of recipes. The Essential Nutrient recipes require more ingredients but give you complete control over your dog's meals. When our recipes are followed, the Essential Nutrient Mix also creates a complete and balanced meal.

Yes! If the cooking instructions and ingredients are followed correctly, our Meal Mixes and Essential Nutrient Mix are formulated to make complete and balanced meals. Otherwise, they are for supplemental feeding only.

To ensure your meal is complete and balanced, you can choose between ground chicken (10% fat content), ground turkey (10% fat content), ground beef (10% fat content), ground lamb (20% fat content), and ground pork (14% fat content). You can use our cod and egg recipe with our Organic Oats and Berries. If you use other proteins, the meals will be for supplementary feeding only.

To ensure your meal is complete and balanced, you add Omega Oil when cooking with ground chicken and turkey, and Olive Oil when cooking with ground lamb and beef & cod/fish.

After adding in your protein, water, and oil, let the meal cool before serving. If you pre-made your meal mix and stored it in the fridge or freezer, let it thaw and come to room temperature before serving. When ready, simply scoop the appropriate portion based on the serving guidelines on the package and serve.

For DIY Homemade Recipes Mix use 4% of Nutrient Mix in Recipe by Weight

• Add 1 tbsp (8g or 0.28 oz) of Essential Nutrient Mix

• To 1 cup (200g or 7 oz) of non-balanced homemade meals that includes proteins, veggies & fruits + optional grains

Since ingredients' nutritional profiles will vary with each recipe created at home the nutritional values will vary but on average use 4% of nutrient in meals.

Store your Meal Mix indoors, in a cool, dark place. Use a resealable container or tightly seal the original packaging after opening. Prolonged exposure to higher temperatures increases oxidation and reduces shelf life, as does exposure to direct sunlight. Refrigeration of the dry powder is not needed.

The small bag makes -6.25 kg or 14 lbs of homemade food.  The large bag makes 25 kg or 56 lbs of homemade food.

You can store your cooked meals in the fridge for 3-4 days or the freezer for 90 days.

Our Meal Mixes are formulated for adult dogs. We do not recommend feeding our Meal Mixes as the sole source of food to a puppy.

We recommend adding fruits and vegetables by upcycling from your home. These can include broccoli stems, carrot peels, bruised apples, etc. Always limit these to 10% of the meal and double-check that each ingredient is safe for dog consumption.

Dog Child does not provide veterinary medical diagnosis and treatment for the prevention, correction, or alleviation of disease. Dogs with specific health conditions that require personalized recipes should consult a vet before switching meal plans.

It is entirely dependent on what your dog is allergic to. If you are unsure, talk to your vet or consult a nutritionist to find the right blend and protein for your dog.

Yes, Dog Child Meal Mixes are formulated for small, medium, and large breeds.

When feeding your Dog Child twice a day, we recommend the following:

Under 20 lbs - 1 Bag
20-35 lbs - 2 Bags
35-70 lbs - 3 Bags
70- 90 lbs - 4-5 Bags

Yes.  In order to have a complete and balanced meal you must add cooked ground meat, oil, and water to your Meal Mix. But if you feed raw you can add it as supplemental feeding.

Yes. Our cooked meals can complement your dog's current food as a topper. Any amount of fresh food can make a positive difference in your dog’s health.

We encourage you to mix up your proteins! Rotating proteins adds variety to your dog's diet and will keep them from getting bored and ultimately make them less picky. That said, if your dog prefers one protein over the others, you are welcome to stick with one!

No. Do not add the Essential Nutrients to the Dog Child Meal Mixes. Our Meal Mixes already have the optimal amount of Essential Nutrients Mix in them. Adding more would unbalance the nutrients and could affect your dog's health.

Yes, when properly prepared they’ve been formulated to meet or exceed the Adult Maintenance Standards.

Our Meal Mixes come in two flavours: Organic Oat & Berries and Mixed Veggie.

Dog Child’s Meal Mixes are formulated by a team of animal nutritionists and vets. These experts ensure that our recipes are formulated to meet the nutrition pets need to optimize their health and longevity. All ingredients are added with a meaningful purpose.

You can access the full nutritional breakdown and details here: Nutritional Guide

My Pet Grocer uses an SQF-certified, organic-certified food facility that is registered and audited by the FDA. The facility is also fully FSMA compliant, meaning it not only meets but exceeds industry standards by following the same food safety guidelines used for people -- a higher level of care than is typical for pet product facilities.

Production areas are carefully segregated to keep products separate. Each area is thoroughly cleaned and sanitized whenever formulas change, and the effectiveness of cleaning is validated with ATP swab testing.

Additional safeguards include a dust filtration system that runs during production and germicidal UV lights used nightly after cleaning — the same methods hospitals use to sanitize rooms between patients.

The facility is equipped to handle strict requirements for sensitive diets:

• Organic products are protected from contact with non-organic products.
  
• Gluten-free products are tested to ensure they remain below the gluten threshold.
  
• Peanut-free products are validated through testing to confirm no contamination.

Yes! My Pet Grocer products are made in a food facility that follows the same safety guidelines used for human food manufacturing. This means every batch is crafted with the highest level of care to keep your pet safe.